It seems pretty obvious that if you want to encourage a
particular behavior, you reward it – and if you want to discourage a behavior
you punish it. Right? Well, that is certainly how the world seems to work.
Parents pay kids for grades, chores, and cooperation. Teachers offer stickers,
stars and trips to the prize box for good behavior. Managers give employees
bonuses for profit and production. And in the short-term, it seems pretty
effective. When you take a closer look, however, it doesn’t work at all. In
fact, scientists and researchers have known for years that the carrot-and-stick
approach is downright dangerous. Why has it taken so long for families and
schools to catch on?
Daniel Pink examines the truth about rewards in a
fascinating book called Drive. It turns out that the science of rewards
is pretty scary. In fact, the time-honored system of carrots-and-sticks
promotes bad behavior, creates addiction, and encourages short-term thinking at
the expense of long-term creativity and growth. If you take a task that someone
enjoys - they are “intrinsically
motivated” – and offer a reward for it, that person will do less and less
of the thing they originally enjoyed. One study rewarded three-year-olds, who
loved to draw, for drawing pictures – and over time, the three-year-olds drew
less and less.
It turns out that rewards can be useful for repetitive or
mechanical tasks. But if you’re trying to encourage creativity, learning, or
commitment to something greater, the side effects of rewards far outweigh the
benefits. Goals imposed by other people, such as grades, sales targets, or
standardized test scores often lead to cheating, short-cuts, and a decrease in
ingenuity and creativity. Why? By offering a reward, you send a clear signal
that the task must be undesirable. If it weren’t, you wouldn’t need a reward,
right? And once you’ve offered a reward, you create an expectation that a
reward should be forthcoming every time the task is done.
In fact, rewards trigger the exact same systems in the
brain that addictions do. As Pink puts it, “cash rewards and shiny trophies
can provide a delicious jolt of pleasure at first, but the feeling soon
dissipates – and to keep it alive, the recipient requires ever larger and more
frequent doses.” This is why the child who was thrilled with a quarter to take
out the garbage soon wants a dollar – and eventually won’t do the job at all.
Punishment isn’t so great, either, by the way. In one
study, parents were told that they would be fined if they were late picking
their children up from a child care center. The number of late pick-ups
actually skyrocketed. Why? Before, parents made an effort to be on time out of
consideration for their child’s teacher. When they were fined, they pushed back
a bit – and felt they were entitled to the extra time because they paid for it.
f you really want to encourage hard work, learning,
creativity, and commitment, don’t offer a reward. Invite the children and
students to get involved for the sheer fun of it. See how creative they can be,
and what ideas they have. They’ll actually be more motivated and have more fun
if you leave the stickers and prizes out of it.
There is one approach
that does seem to work, according to the research. If you wait until a task is
completed and then offer connection and words of genuine encouragement and
gratitude, people respond well. If that sounds familiar, it’s because Adlerians have been saying that for
decades: connection comes before correction, and encouragement is more
powerful than praise and rewards.
If you’re curious about this, I highly recommend Daniel
Pink’s book, Drive. You can also search on YouTube for Pink’s name and
you’ll turn up some great short videos explaining more on the science of
carrots and sticks.
Excerpt from an article by Cheryl
Erwin, a marriage and family therapist in private practice in Reno, Nevada.
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